Privacy Policy
This Privacy Policy explains how we collect, use, and protect your personal data when you use this website.
Who We Are
Nottingham Heating Services (“we”, “us”, “our”) is the data controller responsible for your personal data.

• Business address: As per FooterInsert address]

• Email: [Insert email]

• Phone: [Insert phone number]

We are committed to protecting your privacy and handling your data transparently and securely in accordance with the UK General Data Protection Regulation and the Data Protection Act 2018.
What Personal Data We Collect
We may collect and process the following types of personal data:

• Contact information – name, email address, phone number

• Service information – details relating to your enquiry or job request

• Technical data – IP address, browser type, device information

• Usage data – how you use our website

How We Collect Your Data
We collect data when you:

• Fill out a contact form

• Call or email us

• Request a quote or service

• Use or browse our website (via cookies and analytics tools)

How We Use Your Data
We use your personal data to:

• Respond to enquiries and provide quotes

• Deliver our services

• Manage customer relationships

• Improve our website and services

• Comply with legal obligations

Lawful Basis for Processing
We process your data under the following lawful bases:

• Contract – to provide services you request

• Legitimate interests – to operate and improve our business

• Legal obligation – to comply with applicable laws

• Consent – where required (e.g. marketing communications)

Sharing Your Data
We do not sell your personal data.
We may share your data with:

• Service providers (e.g. IT support, hosting providers)

• Professional advisers (e.g. accountants, legal advisers)

• Authorities where required by law

Where third parties process your data, we ensure appropriate safeguards are in place.
Website Hosting and Third Parties
This website may be hosted on Wix, which may store data on secure servers.
We may also use tools such as:

• Website analytics (e.g. traffic monitoring)

• Contact forms and email services

These providers may process data outside the UK, but we ensure appropriate safeguards are in place.
Cookies
We use cookies to improve your experience on our website.
Cookies may be used to:

• Ensure the website functions correctly

• Analyse site traffic

• Improve usability

You can control or disable cookies through your browser settings.
Data Retention
We only retain your personal data for as long as necessary:

• Enquiries: up to 12 months

• Customer records: up to 6 years (for legal/tax purposes)

Your Rights
Under UK data protection law, you have the right to:

• Access your personal data

• Request correction of inaccurate data

• Request deletion of your data

• Object to or restrict processing

• Data portability (where applicable)

To exercise any of these rights, please contact us using the details above.
Complaints
If you are unhappy with how we handle your data, you have the right to complain to the Information Commissioner's Office (ICO):
Website: https://www.ico.org.uk
We would, however, appreciate the opportunity to resolve your concerns first.
Data Security
We take appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, or misuse.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page.
Last Updated
22/04/2026